Read this first
This document is not active and you are not being asked to agree to anything. Refuah delivers no care, employs no clinicians, and has no medical director. No telehealth visit can happen here, so no consent to one is being collected. It is published now so that anyone can read the terms of a future visit before there is any pressure to accept them.
What a Refuah visit would be, if care ever launches
Telehealth means a licensed clinician evaluating you without being in the same room, using information you provide, results from laboratory tests where relevant, and a conversation by protected message or video. A clinician licensed in your state would be responsible for your care. Refuah itself would remain what it is on every page of this site: the publisher of cited facts and the operator of the service, never a religious authority and never the decision-maker on your treatment.
The limits of a remote visit
A remote clinician cannot examine you physically. That matters: some conditions cannot be assessed or safely excluded without an in-person examination, and some findings are only detectable in person. Technology can fail mid-visit. Information you send can be delayed. If a clinician judges that a question cannot be answered safely at a distance, the right answer is a referral for in-person care, and that would be a normal outcome rather than a failure.
A clinician can say no
Any future Refuah program would run through a clinician's judgment about one specific person. If the clinical answer is that a program or a medicine is not appropriate for you, that is the answer. No amount paid, and no answer given on any form, would change that.
Fast days and observance
A future service would plan care around the calendar with you, and it would never encourage you to fast against clinical advice. Religious questions, including whether and how you fast and what any ingredient means for you, would be routed where they belong: to your own rav or posek. No Refuah clinician or page would rule on them.
Emergencies
Telehealth is never for emergencies. Call 911 or go to the nearest emergency department. For a mental health crisis, call or text 988.
Records, privacy, and cost
A live service would create a medical record, describe how that record is protected, and state the cost of a visit and what happens if you stop. None of that machinery exists today. The planned prices published on the pricing page are planned figures for a service that does not exist yet, and a final consent will state costs exactly before anyone is charged.
Changes
A final version, checked by counsel and signed off by clinical leadership that does not exist yet, will replace this draft before any care is offered.